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Sheffield UtilitiesSheffield Utilities
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    • Call Before You Dig – 811
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    • Call Before You Dig – 811
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Customer Service

Customer Service

SmartHub Registration

Billing

Schedule of Fees & Deposits

Start/Stop/Transfer Service

Street & Security Lighting

TVA Fuel Cost

TVA EnergyRight Program

TVA Complaint Resolution Process

Additional Resources

Keep In Touch

Main Office

300 North Nashville Avenue
Sheffield, AL 35660

Directions to Main Office

Mailing Address

PO Box 580
Sheffield, AL 35660

Office Hours

Monday through Friday
8 a.m. to 5 p.m.

except Wednesdays
9 a.m. to 5 p.m.

Contact Us

Main Office: (256) 389-2000

Service Issues: (256) 389-2478

Electric, Water, Gas, Wastewater

operations@sheffieldutilities.org

Customer Service

info@sheffieldutilities.org

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© 2026 Sheffield Utilities
A Powerful Creation
  • Pay My Bill
  • Outages
  • Contact Us
  • Customer Service
    • SmartHub Registration
    • Billing
    • Schedule of Fees & Deposits
    • Start/Stop/Transfer Service
    • Street & Security Lighting
    • TVA Fuel Cost
    • TVA EnergyRight Program
    • TVA Complaint Resolution Process
    • Additional Resources
  • Electric
    • Electric Rates & Fees
    • Outage Map
    • Power Outages
    • Generators
    • Solar & Distributed Generation (PDF)
    • Temporary Construction
    • Construction Specs
    • Right-Of-Way
    • Call Before You Dig – 811
    • Electric Safety
  • Gas
    • Gas Rates & Fees
    • Why Natural Gas
    • Gas Safety
    • Reporting a Gas Leak
    • Call Before You Dig – 811
  • Water & Wastewater
    • Water Rates & Fees
    • Wastewater Rates & Fees
    • Call Before You Dig – 811
    • Water Quality Reports
    • EPA Health Advisory
  • About Us
    • Who We Are
    • Careers
    • Contact Us
    • Meet the Manager
    • SU Board Members
    • Newsletter
  • Pay Bill