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Customer Service SmartHub Registration

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Keep In Touch

Main Office

300 North Nashville Avenue
Sheffield, AL 35660

Directions to Main Office

Mailing Address

PO Box 580
Sheffield, AL 35660

Office Hours

Monday through Friday
8 a.m. to 5 p.m.

except Wednesdays
9 a.m. to 5 p.m.

Contact Us

Main Office: (256) 389-2000

Service Issues: (256) 389-2478

Electric, Water, Gas, Wastewater

operations@sheffieldutilities.org

Customer Service

info@sheffieldutilities.org

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© 2026 Sheffield Utilities
A Powerful Creation
  • Pay My Bill
  • Outages
  • Contact Us
  • Customer Service
    • SmartHub Registration
    • Billing
    • Schedule of Fees & Deposits
    • Start/Stop/Transfer Service
    • Street & Security Lighting
    • TVA Fuel Cost
    • TVA EnergyRight Program
    • TVA Complaint Resolution Process
    • Additional Resources
  • Electric
    • Electric Rates & Fees
    • Outage Map
    • Power Outages
    • Generators
    • Solar & Distributed Generation (PDF)
    • Temporary Construction
    • Construction Specs
    • Right-Of-Way
    • Call Before You Dig – 811
    • Electric Safety
  • Gas
    • Gas Rates & Fees
    • Why Natural Gas
    • Gas Safety
    • Reporting a Gas Leak
    • Call Before You Dig – 811
  • Water & Wastewater
    • Water Rates & Fees
    • Wastewater Rates & Fees
    • Call Before You Dig – 811
    • Water Quality Reports
    • EPA Health Advisory
  • About Us
    • Who We Are
    • Careers
    • Contact Us
    • Meet the Manager
    • SU Board Members
    • Newsletter
  • Pay Bill