Sheffield Utilities partners with Tennessee Valley Authority (TVA) to participate in EnergyRight programs. Please visit the Energy Right website to view potential options and contact our office with additional questions.
Service Applications
Our customers are important to us and we look forward to serving you in a courteous and efficient manner. Here are some basic procedures we request our customers to follow:
- An application for service can be filled out electronically or downloaded from the “new customers” tab at the top of the page. If you prefer, you can contact the Service Applications Department at (256) 389-2000 or visit our office at 300 North Nashville Avenue in Sheffield, Alabama to determine what identification is required to apply for a new service.
- After the application is made, the Meter Order and other information will be forwarded to the correct department(s).
- Once your application is processed and all fees are paid we will send a crew to the site to connect your service(s). If you are applying for a new electric service you will be contacted by an Engineering Associate for an appointment to meet at the job site.
- Electric jobs will be designed by the Electrical Engineering Associate. It is the responsibility of the Associate to advise Customers of Sheffield Utilities’ Policies for new construction. This will include meter spots, pole location, line extensions, property easements, aid-to-construct costs, trimming or cutting of trees, wiring specifications for various sizes of meter bases, etc.
- Alabama State Law requires Sheffield Utilities to call the Alabama Line Locate Center for underground facilities to be located and marked. 48 hours must be allotted for this. When 48 hours have expired, the Engineering Associate will check locates, get the job approved by their Supervisor, and release the job to the Electrical Superintendent for scheduling.
- For more information can visit our Customer Service page.